Effective August 13, 2026 · Version 2026-08-13
LiveryOS is dispatch software licensed to transportation companies. These terms set out what we provide, what you are responsible for, and how liability is allocated between us. Part A binds the company that subscribes. Part B binds the individual drivers and dispatchers who use the apps. Sections 17, 18 and 19 limit our liability and require you to indemnify us; section 20 requires most disputes to go to individual arbitration rather than to court. Please read them.
CONTENTS
Part A — Subscription terms for companies using LiveryOS
These Terms of Service (the "Terms") are a binding agreement between LiveryOS ("LiveryOS", "we", "us") and the company that creates an account, subscribes to a plan, or otherwise uses the LiveryOS platform (the "Customer", "you"). They take effect when you first accept them at signup or first use the platform, whichever is earlier.
By accepting these Terms you represent that you are at least 18 years old, that you are authorised to bind the company you are signing up for, and that the information you give us is accurate. If you do not agree, do not create an account and do not use the platform.
Part B applies to the individual people who use our applications — drivers, dispatchers, administrators and other Authorized Users. If you are one of those people, Part B is your agreement with us, and the company you work for or contract with remains responsible to you under whatever arrangement you have with it.
If you have signed a separate written agreement with us covering the same subject matter, that agreement controls where it conflicts with these Terms.
LiveryOS is software. We license you a hosted dispatch platform: a web dashboard for your office, mobile applications for your drivers, and the supporting services that store and move your data. That is the entirety of what we supply.
LiveryOS is not a transportation carrier, motor carrier, broker, taxi or livery operator, transportation network company, employer, staffing agency, insurer, or agent of any customer, driver or passenger. We do not own, lease, inspect or operate vehicles. We do not employ, engage, screen, vet, background-check, license, train, schedule, supervise or discipline drivers. We do not accept, arrange, dispatch, price, guarantee or perform any transportation service, and we take no custody of any passenger, property or fare.
Every ride arranged with the platform is arranged by you, performed by you or by people you engage, under your own operating authority, licences and insurance. Your passengers are your customers, not ours, and we have no contractual relationship with them. Features that appear to make decisions — suggested pricing, availability, estimated times, driver recommendations — are calculations offered to your staff, who decide what to do.
Nothing on the platform is legal, tax, accounting, insurance or regulatory advice. Rate tables, surcharge calculations, receipts, reports and record retention are conveniences you are responsible for verifying against the rules that apply to your operation.
You choose a company code and create an administrator account. You are responsible for everything done under your account and for every Authorized User you create, including their compliance with these Terms.
We are not liable for loss arising from credentials you or your Authorized Users disclose, reuse, or fail to revoke.
New companies may receive a free trial of the length stated at signup. Trials are offered at our discretion, one per company, and are for evaluating the Platform with real data.
When a trial ends without a paid plan, the account is suspended. A suspended account keeps its data for 30 days, during which you can subscribe and resume or request an export. After that we may delete it permanently.
Where a payment method is required to start a trial, no charge is made until the trial ends unless you subscribe sooner.
Subscriptions are billed in advance at the plan price in effect when you subscribe. Each plan includes a number of dispatcher and driver Seats; Seats used beyond that allowance are billed at your plan's per-seat rate and prorated to the next invoice. We charge no commission on your fares and no per-ride fee.
Fees are exclusive of taxes, which you are responsible for except taxes on our income. Where a card surcharge applies it is disclosed before you enter a card. All amounts are in US dollars.
Fees are non-refundable except where the law requires otherwise. Cancelling early does not entitle you to a refund of the current period, and we do not refund partial months, unused Seats, or periods during which you chose not to use the Platform.
You may change plans at any time from Admin → Billing & Plan. Upgrades take effect immediately with a prorated charge; downgrades and cancellations take effect at the end of the current billing period.
We may change prices on at least 30 days' notice to your account administrator. The new price applies from your next billing period after the notice; if you do not accept it, cancel before it takes effect.
If a payment fails we may retry it and will notify your administrator. Amounts unpaid after notice may carry interest at the lower of 1.5% per month or the maximum the law allows, and we may suspend the account until the balance is settled. You reimburse our reasonable costs of collection, including attorneys' fees.
Your subscription is charged through Stripe. We do not receive or store your full card details.
Money you collect from your own customers is a separate matter. Those payments run through your own Stripe or Square account under your agreement with that processor. We are not a party to it, we never take possession of your funds, and we are not responsible for settlement timing, holds, reserves, account reviews, chargebacks, refunds, disputes, interchange or processor fees. Fares, tips, surcharges and refunds are between you, your customer and your processor.
You are responsible for complying with card network rules and with PCI DSS as they apply to your operation, including how your drivers handle cards in the vehicle.
Customer Data is yours. You grant us only the licence needed to host, process, transmit, back up and display it in order to provide the Platform, to support you, and to comply with law.
For that data we act as a processor on your instructions; you are the controller. You are responsible for the lawfulness of the data you collect, for the notices and consents your passengers and drivers require — including consent to location tracking, recorded messages and electronic receipts — and for responding to their requests about it. We will give reasonable assistance with those requests.
Each company's operational data is held in its own database, separate from every other company on the Platform. We do not sell Customer Data, rent it, use it for advertising, or use it to train machine-learning models.
We may generate aggregated, de-identified statistics from Platform usage — volumes, performance, feature adoption — and use them to operate and improve the Platform. Those statistics never identify you, your passengers or your drivers.
You can export your data while your subscription is active, and may request an export within 30 days after it ends. After that period we may permanently delete Customer Data, including backups, on our ordinary schedule. Keeping your own copies of records you are legally required to retain is your responsibility.
Our Privacy Policy describes what we collect and why, and forms part of these Terms.
You run a transportation business. Everything that makes that business lawful is yours to obtain, maintain and verify. You represent and warrant, for as long as you use the Platform, that you:
We do not verify any of the above, and nothing in the Platform — a completed field, an uploaded document, a green checkmark, an expiry reminder — is a representation by us that you or any driver is licensed, insured, screened or compliant. Those features are record-keeping tools for your own use.
You and your Authorized Users agree not to:
We may suspend an account or an Authorized User immediately and without notice where we reasonably believe there is a security risk, unlawful use, non-payment, or a risk of harm to us, to another customer, or to a third party. We will restore access once the cause is resolved.
The Platform depends on services we do not control: Microsoft Azure for hosting, Google Maps for mapping, geocoding and routing, Stripe and Square for payments, Apple and Google for app distribution and push delivery, and providers of email, error monitoring and analytics. Your use of those services through the Platform is also subject to their terms.
We are not responsible for the availability, accuracy, pricing or acts of any third-party service, and their failure is not our breach. Map data, travel times, distances and geocoded addresses are estimates supplied by third parties and are frequently wrong in ways we cannot detect; do not rely on them where accuracy matters without checking. If a third party changes or withdraws a service, we may substitute or discontinue the corresponding feature.
Where you supply your own credentials or API keys — a maps key, a payment account — you are responsible for their terms, their cost, and their security.
We work to keep the Platform available and to fix faults promptly, and we provide support by email at support@liveryos.com and through in-product tickets during ordinary business days. We do not commit to an uptime level, a response time, or a fix time unless we have agreed one with you in a signed writing.
We may perform maintenance, and will give advance notice where practical. We may add, change, deprecate or remove features; where a change materially reduces core functionality you are paying for, you may cancel and receive a prorated refund of fees paid for the unused remainder of the current period. That refund is your sole remedy for such a change.
The Platform depends on the internet, on mobile networks, on your devices and on your drivers' phones. Notifications may be delayed or lost, and location may be inaccurate or stale, for reasons entirely outside our control. Keep a fallback way to reach your drivers.
The Platform, and all software, designs, text, graphics, logos and documentation in it, are owned by LiveryOS or its licensors and protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Platform during your subscription, for your own internal business operations, subject to these Terms. No other rights are granted.
If you send us feedback, suggestions or feature requests, we may use them without restriction, attribution or payment.
We may identify you by company name and logo as a customer in our materials. Email support@liveryos.com to opt out and we will stop.
Each party may receive information the other treats as confidential — including your Customer Data and our non-public pricing, roadmap and technology. Each party will use the other's confidential information only to perform under these Terms, protect it with at least reasonable care, and disclose it only to people and providers who need it and are bound to protect it.
This does not apply to information that is public through no fault of the recipient, was already known to it, or is independently developed. A party compelled by law to disclose may do so, giving notice where legally permitted.
These Terms run from your first acceptance or use until your account is closed. You may cancel at any time from Admin → Billing & Plan; cancellation takes effect at the end of the current billing period and you keep access until then.
We may terminate or suspend your account: for material breach not cured within 10 days of notice; immediately for non-payment, unlawful use, or a security or safety risk; or on 30 days' notice if we discontinue the Platform generally, in which case we refund fees paid for the unused remainder of your period.
On termination your right to use the Platform ends. Customer Data remains available for export for 30 days, after which we may delete it permanently. Amounts you owe remain payable.
Sections covering fees owed, Customer Data, intellectual property, confidentiality, disclaimers, transportation liability, limitation of liability, indemnification, dispute resolution and these general provisions survive termination.
The platform is provided "as is" and "as available", with all faults and without warranty of any kind. To the maximum extent permitted by law, we disclaim all warranties, express, implied and statutory, including the implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy and non-infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the platform will be uninterrupted, timely, secure or error-free; that defects will be corrected; that data, locations, distances, times, prices or reports will be accurate or complete; or that notifications will be delivered. You are responsible for determining whether the platform is adequate for your operation and for maintaining your own contingency arrangements.
This section allocates the risk of the transportation you perform. It is a condition of our willingness to license the Platform at its price.
LiveryOS has no liability of any kind for transportation services arranged, performed or omitted using the platform. Without limiting that: we are not liable for death, personal injury, illness, assault, harassment or emotional distress suffered by any passenger, driver, pedestrian or other person; for damage to or loss of any vehicle, cargo, luggage or personal property; for late, missed, refused or cancelled rides, missed flights, missed appointments or missed medical care; for the acts, omissions, negligence, misconduct, criminal conduct or fitness of any driver, dispatcher, employee, contractor or passenger; for fare, tip, refund or chargeback disputes; or for any fine, penalty, licence suspension, audit finding or regulatory action arising from your operation.
You accept the risks of operating a transportation business, including that dispatch software may be unavailable, delayed or wrong at the worst possible moment, and you agree to look to your own insurance and your own procedures rather than to us.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, lost or corrupted data, or the cost of substitute services, however caused and on any theory of liability, even if advised of the possibility.
To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to these terms or the platform, whether in contract, tort, statute or otherwise, will not exceed the total fees you actually paid us in the 12 months immediately before the event first giving rise to the claim. Multiple claims do not enlarge this limit.
These limits apply even if a remedy fails of its essential purpose, and apply to us, our officers, employees, contractors and suppliers. They do not apply to liability that cannot be excluded or limited by law, to your obligation to pay fees, or to your indemnification obligations.
Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you; in that case our liability is limited to the smallest amount the law permits. Any claim must be brought within one year after it first accrues, or it is permanently barred, except where the law forbids shortening the period.
You will defend, indemnify and hold harmless LiveryOS and its officers, directors, employees, contractors and suppliers from and against any claim, demand, investigation, proceeding, loss, damage, fine, penalty, settlement, judgment, cost and expense (including reasonable attorneys' fees) arising out of or relating to:
We will notify you of the claim, let you control the defence with counsel reasonably acceptable to us, and cooperate at your expense. You may not settle in a way that imposes any obligation or admission on us without our written consent. We may participate with our own counsel at our expense.
Read this section carefully. It affects how disputes between us are resolved and gives up the right to a jury and to participate in a class action.
Talk to us first
Before starting a formal proceeding, send a written description of the dispute and the relief sought to admin@liveryos.com. The parties will try in good faith to resolve it for 30 days. This step is a precondition to arbitration.
Binding individual arbitration
Any dispute not resolved that way will be settled by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in New Jersey, conducted in English, and may proceed by written submissions or video where the arbitrator permits. The Federal Arbitration Act governs the interpretation and enforcement of this section. Judgment on the award may be entered in any court of competent jurisdiction.
Claims may be brought only in an individual capacity. The parties waive any right to a jury trial and any right to bring, join or participate in a class, collective, consolidated, representative or private attorney general action. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this waiver is held unenforceable as to a particular claim, that claim, and only that claim, proceeds in court.
What is not arbitrated
Either party may bring an individual claim in small claims court. Either party may seek temporary or permanent injunctive relief in court to protect intellectual property, confidential information or system security. We may sue in court to collect amounts you owe. Each party bears its own attorneys' fees and its share of arbitration fees except where a statute or the award provides otherwise.
Governing law and venue
These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-laws rules and excluding the UN Convention on Contracts for the International Sale of Goods. For any matter not subject to arbitration, the parties submit to the exclusive jurisdiction of the state and federal courts located in New Jersey and waive any objection to that venue.
Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disaster, severe weather, fire, flood, epidemic, war, terrorism, civil unrest, labour dispute, government action, utility or telecommunications failure, internet or cloud provider outage, denial-of-service attack, or the failure of a third-party service the Platform depends on. Payment obligations are not excused.
We may update these Terms. For material changes we will give at least 30 days' notice by email to your account administrator or in the Platform, and update the effective date and version above. Continued use after a change takes effect is acceptance of it; if you do not accept, cancel before it takes effect.
Changes to the arbitration and class waiver section do not apply to disputes of which we had notice before the change.
Part B — Terms for drivers, dispatchers and other app users
This part is your agreement with us if you are a driver, dispatcher, administrator or other person who uses a LiveryOS application or dashboard. It applies whether or not your company has told you about it.
Your account belongs to the company you drive for or work for. That company decides whether you have access, what you can see, what you are paid, when you work, and what happens to your records. Your pay, your employment or contractor status, your schedule and your working conditions are matters between you and that company. We are the software vendor and nothing more; we are not your employer, and using our app creates no employment or contractor relationship with us.
We grant you a personal, revocable, non-exclusive, non-transferable licence to use the applications on devices you own or control, for the purpose of doing your job, for as long as your company keeps your account active. You may not share your login, use someone else's, copy or modify the app, reverse engineer it, or use it to access data belonging to anyone else.
Keep your credentials to yourself and tell your dispatcher immediately if you think someone else has used your account.
The driver app collects your location, including in the background, while you are signed in and on duty. Your dispatcher uses it to see where you are during a ride and to route the nearest work to you. Going off duty or signing out stops collection. You can refuse or withdraw the permission in your device settings; parts of the app will not work if you do, and your company may have its own rules about that.
Push notifications are delivered by Apple and Google and can be delayed or lost. Do not rely on a notification arriving.
Do not interact with the app while driving. Obey all traffic laws and hands-free requirements, park safely before accepting or updating a ride, and use your own judgment about routes, road and weather conditions regardless of what the app suggests. You are responsible for your own safe operation of your vehicle.
Your company holds and controls your records on the Platform, including your profile, rides, messages, documents and location history. Password resets, corrections, access requests and account deletion go through your company's administrator. If you cannot reach them, write to support@liveryos.com and we will pass the request on and act on it for them. The Privacy Policy explains this in full.
The applications are provided "as is" without warranty of any kind. We are not liable to you for lost work, lost earnings, missed calls, undelivered notifications, inaccurate location, device or data charges, or for any dispute between you and the company you drive for. Our total liability to you for any claim relating to the applications will not exceed one hundred US dollars ($100).
The arbitration, class waiver and governing law provisions in section 20 apply to you as well, on the same terms, for any dispute between you and us.
If you obtained the application from the Apple App Store, the following applies and Apple Inc. is a third-party beneficiary of it, entitled to enforce it against you:
If you obtained the application from Google Play, your use is also subject to the Google Play Terms of Service, and Google is not a party to this agreement and has no responsibility for the application.
If you are a passenger of a company that uses the Platform, your agreement is with that company. We have no contract with you, provide you no transportation, and set none of the terms of your ride, including fares, cancellation fees, wait time, refunds and lost property. Direct questions, complaints, refund requests and data requests to the company that arranged your ride; if you cannot identify or reach them, we will help you find the right contact.